Stoney Bracelets is affiliated with a number of guarantee quality marks for internet sales. With this we conform to the conditions of these quality marks that aim to protect the customer.

We value a satisfied customer. In addition, you can pay at Stoney Bracelets via iDEAL & Klarna Postpay, currently the safest and most efficient way to pay via the internet.

Have you finally found the perfect bracelet? Great, order it now! We supply standard sizes for all models, please carefully review the measurement instructions.

Find the perfect bracelet(s) first! After that, you can place the bracelet in the shopping cart at the touch of a button, if in stock. You can always adjust the shopping cart and add or remove items. Is your order complete? Then press "Checkout". You will be sent to the next screen, where you must enter your contact details and shipping address. In accordance with our privacy policy, we naturally treat this information confidentially. Then choose your desired payment method.

We are fully automated! All items on the website are in stock or it is specifically stated that it is sold out. If your order does go wrong, for example due to a simultaneous order, we will contact you! Anyway, we will find a solution together.

After payment we will prepare your bracelet for shipment. You can pay with us in the following ways. Safe and easy:

1) Via iDEAL you pay via your own bank, such as ING, ABN-AMRO, ASN, Rabobank, SNS Bank, Regiobank. You pay in your trusted internet payment environment of your own bank.
2) Paypal; choose this option and the provider will guide you through the payment process.
2) Klarna After Pay. Pay only after receipt of the order. You will be redirected to the Klarna environment.
3) Apple Pay / Google Pay; choose this option and the provider will guide you through the payment process.
4) Credit Card; choose this option in the checkout and you will be automatically guided through the payment process.

The above payment options are offered free of charge.

Pay safely, securely and easily with iDEAL. iDEAL is based on internet banking. This means that you can pay in your trusted payment environment, based on the specific security methods of your bank. You use the same tools for payment as with a payment via internet banking (for example Random Reader at Rabobank, SMS-Tan at ING Bank, and e.dentifier at ABN AMRO) or pay directly via the banking app on your phone. The payment is immediately debited from the payment account. In that respect it resembles a debit card payment.

No, there are no costs involved, all customers can pay with iDEAL for free at Stoney Bracelets.

Our products ship from stock, so we can deliver quickly. Order on business days before 10 p.m. and we deliver next day in the Netherlands and Belgium. Germany takes 1-2 business days, Austria 2-3, and the rest of Europe 3-6 business days. We ship with PostNL to the Netherlands and Belgium, and with DHL to Germany and Austria, both including Track & Trace. Our parcels fit through the letterbox, so you don't have to be home.

Netherlands: free from €50, otherwise €4.50.

Belgium, Germany and Austria: free from €70 (otherwise €5.95).

Rest of Europe: shipping cost and free threshold shown at checkout.

You will receive a number of e-mails with information about the status of your order at the e-mail address you specified when placing your order. The first message confirms receipt of your order. You will receive the second email when the items are shipped.

In it you can find a link, which will lead directly to your personal track-and-trace page.

Within seconds you can see exactly where your shipment is at that moment.

Orders are delivered in a letterbox package. As a result, you do not have to be at home to receive it. The package contains a handwritten card, an order confirmation and your ordered products including a premium leather pouch. Unpack and enjoy!

Absolutely, and we'd rather simply exchange it for you, at no extra cost. Register your exchange via info@stoneybracelets.nl. You send your bracelet back via our portal, and as soon as it arrives we ship you the right size or the other model the same day. No credit, no reordering yourself and no restocking fee. If you choose a more expensive model, we'll let you know the price difference before we ship. Return shipping is at your own expense, shipping the new bracelet back to you is on us.

Yes, within 30 days of receipt. First register your return via info@stoneybracelets.nl with your order number and the reason; you'll then receive the next steps and a link to our return portal. The bracelet must be unworn and undamaged and returned in the original bag with EAN code. Return shipping is at your own expense. Because every bracelet is handmade to order, we charge a restocking fee of €5 per bracelet for returns, which we deduct from your refund. For exchanges, this fee is waived.

Once we have received and checked your return, we'll refund the purchase amount minus the €5 restocking fee per bracelet to your original payment method within 2 business days. You'll automatically receive a confirmation.

Our apologies, we'll always sort that out, at no cost of course. Email us a photo and your order number via info@stoneybracelets.nl and we'll look into it right away and come up with a suitable solution.

Yes. As long as your order hasn't shipped yet, you can cancel it yourself through your customer account. Log in at account.stoneybracelets.nl, open your order and choose Cancel. No email needed and no costs — you'll automatically get the full amount refunded to your original payment method. Already on its way? Then you can return it within 30 days of receipt.

Absolutely, and more than that: every Stoney comes with a lifetime repair service. Our bracelets are handmade and built to last, but the elastic is a natural wear part. If something breaks, we'll always solve it for you:

• Within 60 days of receipt, we'll send you a new bracelet free of charge and also pay for shipping.
• Up to 6 months, we'll fully repair your own bracelet for free, including replenishing missing beads.
• After that, we'll repair your bracelet for €15, for life, including missing beads and free shipping back to you.

Always send us a photo of the bracelet plus your order number via info@stoneybracelets.nl and we'll arrange it together. Would you rather have a different model instead of a repair? Within 6 months, we'll give you 50% store credit toward a new bracelet. We automatically create an account with your email address; log in with it and the credit will be applied at checkout, valid for 6 months.

Extend the life of your bracelet by avoiding any contact with chemical products (e.g. perfume, soap, creams). Don't wear them while exercising, sleeping or doing odd jobs. Perspiration affects the material, and the jewelry suffers extra from physical activities.

Did your bracelet get dirty? Rinse it with cold or lukewarm water and dry it gently.